Proper care for your silver jewelry ensures it stays beautiful and lasts for years to come. Follow these simple steps to maintain its shine and quality:

1. Cleaning Your Silver Jewelry

• Use a soft, lint-free cloth or a special silver polishing cloth to clean your jewelry regularly.
• For more stubborn tarnish, mix a few drops of mild dish soap with warm water. Soak the jewelry briefly, then gently scrub it with a soft-bristled toothbrush. Rinse thoroughly and dry with a soft cloth.
• Avoid using harsh chemicals or abrasive materials, as they can scratch or damage the silver.

2. Wearing Tips

• Put on your silver jewelry last, after applying lotions, perfumes, or hairspray. Chemicals in these products can cause tarnish.
• Avoid wearing silver jewelry while swimming, bathing, or exercising, as water, chlorine, and sweat can accelerate tarnishing.
• Remove your jewelry before doing household chores or using cleaning products.

3. Storing Your Silver Jewelry

• Store silver jewelry in a cool, dry place away from direct sunlight and humidity.
• Keep each piece of jewelry separate to avoid scratches or tangling.

4. Preventing Tarnish

• Wear your silver jewelry often. The natural oils in your skin can help keep silver shiny.

5. Professional Maintenance

• If your jewelry is heavily tarnished or has intricate designs, consider taking it to a professional jeweler for cleaning and polishing.
• Regular maintenance will keep your silver jewelry looking as good as new.

By following these tips, your silver jewelry will retain its brilliance and elegance for years to come!

Delivery Options

Free Delivery within Indonesia:
Empathy Gems offers complimentary delivery services across Indonesia. For our customers in Bali, same-day delivery is available. Orders to other regions within Indonesia typically arrive within 2 to 4 days.

Worldwide Shipping:
Enjoy free worldwide shipping on orders of $200 or more. Once your order has been processed, a tracking number will be provided so you can easily monitor the shipment. Delivery times depend on customs clearance in your country.

Security Measures:
Your payment details are safeguarded with advanced security protocols to ensure a safe transaction process.

Confirmation and Receipt:
After completing your order, you will receive a confirmation message with your order details and receipt.

If you have any additional questions, feel free to reach out to us.

Empathy Gems Returns and Exchanges Policy

This Returns and Exchanges Policy ("Policy") is part of our Terms of Use ("Terms") and incorporates all definitions and conditions outlined therein. Any undefined terms in this Policy will have the meanings assigned to them in the Terms.

Return Policy

You may return eligible items within 14 (fourteen) calendar days of receiving your order. Returns are subject to approval by Empathy Gems, and we reserve the right to deny refunds at our discretion. Items must be unworn, in their original condition, and include all original packaging, instructions, and documentation.

Exchange Policy

Eligible items can be exchanged for another product within 14 (fourteen) calendar days of receipt. Exchanges are subject to approval by Empathy Gems, and we reserve the right to refuse an exchange at our sole discretion. Items must be unworn, in pristine condition, and include all original packaging, instructions, and documentation.

Order Cancellation

If you wish to cancel your order, please contact us via our "Contact Us" form within 24 hours of placing the order. Please note that cancellations cannot be processed once the package has been shipped, as our fulfillment process is swift.

After 14 (fourteen) calendar days, returns or exchanges will no longer be accepted. Shipping fees are non-refundable.

Jewelry that has been repaired by third-party jewelers is not eligible for return or exchange. Additionally, we do not offer replacements or refunds for lost or stolen items.

Gift Exchanges

If you received a piece as a gift, it can be exchanged within 14 (fourteen) calendar days of the original purchase date. All exchange requests are subject to approval by Empathy Gems, and we reserve the right to decline an exchange at our discretion. The item must be unworn, in its original condition, and accompanied by all packaging, instructions, and paperwork.

Initiating a Return

• Submit a Request: Use our "Contact Us" form to initiate a return, and our team will guide you through the process.
• Visit a Store: If it’s more convenient, you can bring your item to one of our stores to complete your return or exchange.

Return Shipping

Empathy Gems does not cover return shipping costs. Customers are responsible for all shipping fees associated with returns or exchanges. We recommend using a trackable shipping service, as Empathy Gems cannot guarantee receipt of returned items and is not responsible for lost packages.

Processing Refunds or Exchanges

Refunds or exchanges will be processed within 24-72 hours after receiving your package. A confirmation email, including tracking details, will be sent to the email address provided with your original order.

At Empathy Gems, we want your ring to fit perfectly. Follow these simple steps to determine your size:

1. Prepare a Thin Thread:
   Take a thin thread (avoid using lace) and wrap it snugly around the finger where you intend to wear your ring.
2. Mark the Length:
   Use a pen or marker to mark the point where the thread overlaps, capturing the circumference of your finger.
3. Measure the Thread:
   Lay the thread flat against a ruler, aligning one mark with the zero point. Measure the distance between the two marks to determine the length.

You can explore all available sizes here.

You can place an order directly through our website, and we will arrange delivery for you.

Alternatively, you can place an order by contacting us via Instagram, and our team will assist you with the process.

At Empathy Gems, all our jewelry is crafted from high-quality 925 sterling silver, ensuring durability and timeless elegance. Each piece features carefully selected semiprecious gemstones, including rose quartz, moonstone, labradorite, onyx, and more, chosen for their unique beauty and energy. Our designs combine sophistication with a touch of nature’s charm, creating pieces that are both stylish and meaningful.

Empathy Gems proudly operates its own production facility on the beautiful island of Bali, where every piece of jewelry is brought to life by masterful artisans whose skills have been honed over generations. Our jewelers meticulously handcraft each design, paying close attention to every detail to achieve exceptional quality. Every gemstone is carefully selected and precisely set, ensuring a perfect balance of artistry and craftsmanship in every creation. At Empathy Gems, we are committed to delivering timeless pieces that reflect both the beauty of nature and the dedication of our skilled artisans.

Empathy Gems offers delivery to the European Union, USA, Australia, New Zealand, and other countries, which you can select during the checkout process.

For orders exceeding $200, we provide free delivery at no additional charge.

For orders under $200, a delivery fee of approximately $30-$40 will apply. This fee will be clearly displayed on your receipt before you complete your payment.

You can conveniently place your orders directly through our website or visit our shop in person to explore our collections.